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Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalised or not) – Sean Whitfield T/A Silver Arrow Chauffeur Services.
Data Protection Principles
We promise to follow the following data protection principles:
Data Subject’s rights
The Data Subject has the following rights:
Data we gather
Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, contact information such as your name, email address, company name, address, phone number and other information about yourself or your business.
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your booking information, your IP address, your booking history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
Publicly available information
We might gather information about you that is publicly available.
How we use your Personal Data
We use your Personal Data in order to:
We use your Personal Data on legitimate grounds and/or with your Consent. On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:
On the ground of legitimate interest, we Process your Personal Data for the following purposes:
As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest. With your consent we Process your Personal Data for the following purposes:
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than eight years. We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
We will inform you of any further Processing and purposes.
Our use of your personal data may include occasional email marketing.
You may opt out of any of our email marketing types using the email preferences centre accessible from links at the bottom of any marketing email we send, or by contacting [email protected] or calling +44 (0) 7768 53 53 56.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Access to your personal information
You have the right to access any information we hold about you.
To request access please email [email protected] using the email address we hold for you or otherwise proving your identity.
We will provide the information free of charge and within one month, except in the event that the request is unfounded, excessive or repetitive, in which case we reserve the right to charge a proportionate administration fee or refuse.
Rectification of personal information
If any of the information we hold on you is inaccurate or incomplete, you make ask us to correct or complete it at any time.
Your right of erasure, or to be forgotten
You may request the deletion of any email we hold on you at any time.
Be aware that requesting deletion, unlike unsubscribing from specific emails, is total and irreversible. This means that we will also lose the record of you having ever been on our systems, including any previous instructions you have given us opting out of specific emails types. If you re-join our systems, by voluntarily providing your personal information, you will appear to us as a completely new data subject. This does not affect your other rights in any way.
To request deletion of your personal information, contact [email protected] using the email address we hold for you or otherwise proving your identity.
We will delete your information for free and within one month of receiving your request, except in the event that the request is unfounded, excessive or repetitive, in which case we reserve the right to charge a proportionate administration fee or refuse.
How we secure your data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur. If you have an account with us, note that you have to keep your username and password secret.
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
Cookies and other technologies we use
The types of cookie you can expect to see in use on our website are currently from:
Where this website and its owners participate on social media platforms, their communication, engagement and actions are subject to the terms and conditions and privacy policies stipulated by each social media platform.
Users of social media are advised to communicate and engage with due care, particularly where their own privacy and personal details are concerned. Neither this website, nor its owners, will ever request for personal or sensitive information to be provided via social media platforms. Users who wish to discuss sensitive details are encouraged to do so using primary methods of communication such as telephone or email.
Where this website chooses to use social sharing buttons, they do so to facilitate the sharing of web content directly from web pages via the chosen social media platform. Prior to using such social sharing buttons, users should be aware that they use such buttons at their own risk and that the social media platform in question may track and save a request to share a web page via a social media account.
The owners of this website may choose to share web links to relevant web pages using their social media platform accounts. Some social media platforms may choose to shorten long URLs (web addresses), for example: http://bit.ly/1eMjTkk.
Users should take caution and employ good judgement prior to clicking any shortened URLs published by this website and its owners on social media. Whilst this business and its owners aim to ensure that only authentic links are shared on their social media platforms, social media platforms are susceptible to spam and hackers. As such, this website cannot be held responsible for any implications or damage initiated by clicking any shortened link.
Data Protection Authority Website: https://ico.org.uk
Data Protection Authority Email: [email protected]
Data Protection Authority Phone: +44 1625 545 745
Data Protection Officer
If you have any questions or comments about this Privacy & Cookies Policy please contact our Data Protection Officer Sean Whitfield. His contact details are:
Phone: +44 (0) 7768 53 53 56
Email: [email protected]
We reserve the right to make changes to this Privacy & Cookies Policy. Last modification was made 14/06/2018.